The "Excellent Customer Service - A Practical Approach" course is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organisation. They will examine customer service skills that include organisation, communication and personal motivation. The course also covers customer service as a process that includes greeting, listening, questioning, responding and resolving. Students will discuss each step of the process in detail. Students do not need to have any prior knowledge of customer service to take this course.
1 day (08:30-16:00)
Who Should Attend?
The target student for this course is someone who currently works in the customer service field and wants to become a better customer service representative. Students do not need to have experience in the customer service field to succeed in this class.
R1,299.00 excl. VAT per person (includes manual, dataset CD)